Patient Portal News

UPDATED 11/8/2024

Notice of Scheduled Patient Portal Maintenance 11/8 - 11/10

Attention Patients: Please be advised that the NextGen Patient Portal will be offline for scheduled maintenance from Friday, November 8 at 11:00 p.m. ET through Sunday, November 10 at 8:00 a.m. ET. If you need to request a medication refill or medical records during this time, please call our office at 845-703-6999 for assistance. We appreciate your patience as we continue to improve the performance and security of our patient portal.

NextGen patient portal access update

Effective June 19, 2024, two-step verification will be required for online NextGen Patient Portal (PXP) access.

This change will further safeguard your health care information.

What is two-step verification?

Two-step verification is an additional layer of security used to verify your identify when accessing your patient portal. You can choose to set up two step-verification using either a mobile phone number or email address.

Two-step verification will require you to: 

1. Log in with your username and password.
2. Enter a single-use code that will be sent to the mobile phone number via text message (recommended method) or to the email address (less secure) associated with your account

You will need to complete the two-step verification process every time you log in to the online patient portal.

Next steps

Confirm that you have a current mobile phone number (recommended method) or email address (less secure) listed in the personal information section of your patient portal to ensure uninterrupted access to the online patient portal.

How to set up two-step verification

If you have not enabled two-step verification by June 19, you will be prompted to complete this process the next time you log in. After submitting your username and password, you will be prompted to enter a single-use code sent to the mobile phone number (via text message) or email address associated with your account to complete the login. You will need to follow the two-step verification process every time you log in to the NextGen patient portal.

For additional information, refer to these instructions: Two-Factor Authentification Instructions

Note: If you have already set up two-step verification with a mobile phone number, no action is needed at this time.

We’re here for you

Additional information regarding this important security change is available in our FAQs section. If you experience an online patient portal access issue, please visit CrystalRunHealthcare.com/Contact to submit a Contact form and select ‘Patient Portal’ as the Reason for Contact in the drop-down menu, or call 845-703-6999 for assistance.

Resources for more information on the new patient portal:

Have Questions about our new Patient Portal? View our Frequently Asked Questions Patient Portal Patient FAQs

Video - Take Charge of Your Health with Crystal Run's new Patient Portal