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Contact Us

Whether you want an appointment, have a question, or need assistance, Crystal Run is here to help. Please visit our Appointments & Rx page to use our Book Online feature to book an appointment, or call 845.703.6999 to schedule/cancel an appointment or visit our Patient Portal to request a prescription refill.

Please use the Contact form below and select the appropriate 'Reason for Contact' in the drop-down menu for Human Resources/Careers, Clinical Inquiries, Medical Records, General Questions, Compliments, Insurance questions, and more. If you'd like to speak to a Patient Experience Advocate at a specific location, you may email them directly for assistance. Below, we have also provided contact information for our Service Excellence Program Coordinator and a direct email to our Billing Department for patient billing inquiries.

Disclaimer: Crystal Run Healthcare welcomes the ability to communicate with our patients via email and other electronic means. However, by law, we have the responsibility to remind you that public email may not be the most secure method for communication. We offer other means of communication via phone, secure email, and/or our Patient Portal. Crystal Run Healthcare will assume that you understand the risks of using email and are comfortable with using email as a means of communication with our providers should you choose to proceed. Please contact us at 845-703-6999 if you need further assistance.



155 Crystal Run Road

Middletown, NY 10941


Phone: 845.703.6999

Locations & Directions

Please visit our Locations page to select a convenient location and get driving directions.

Service Excellence Contact

Patient Experience Advocate

Patient Experience Advocates by Location

JoAnna Barone

Jennifer Hicks

Kara Cable

Shari Bailey

Debra Hoffmann

Cindy Mento

Joan Patterson

Andre Woods

Building Location

155 Crystal Run Rd, Middletown

100/300 Crystal Run Rd

95 Crystal Run Rd, Middletown

Goshen, Warwick, 185 Rykowski Ln



Rock Hill

West Nyack

Billing Department

Billing Department Inquiries


New Insurance Inquiries


Click to Chat or call 844-259-5944
(M-F 8:30am-5pm EST)

via email

HIM Department

Medical Records Inquiries

Important Note

*Please do not send documents to this email*

Radiology Scheduling Department

Schedule a radiology appointment



Have a Question? We have answers!

For general questions or concerns, simply fill out the form below and hit "Submit".