Patient Portal

MyChart is designed to help you manage your health with convenience and ease. There are many benefits to signing up for the portal. For starters, you'll be able to:

• Connect with your care team — no matter where you are

• Make or cancel appointments — no need to call

• See upcoming appointments, medications, test results and medical bills

• Request medication refills

• and more

Yes. Your patient portal is HIPAA-compliant, which means your information is securely stored and encrypted.

MyChart is also available in Spanish. Note that while most text within MyChart is translated, clinical content and messaging remain in English.

Patients can schedule telehealth or virtual visits via MyChart. Patients can use their computer or mobile device.

Once you have activated your account, you can find the link to access the patient portal on your practice’s Patient Portal page.  The portal is also accessible through email, text, and push notifications, if you have consented to receive digital or e- communications, or have downloaded the MyChart mobile app.

To reset your username and/or password, choose “I Forgot My Username” or “I Forgot MyPassword” located beneath the portal sign-in button. You will then be prompted to answer your security question and reset your password at that time.

If you forgot your username and/or password and don’t know the answer to your security question, please reach out to the MyChart Support Helpline at 1-833-678-8687, TTY 711 to reset. 

Patients do not need to wait for an invitation to sign up for MyChart. Patients can go to epicmychart.optum.com/mychart/ to easily create their account.  Then, they can select "sign up now" and follow the prompts.

Yes. For patients that have a MyChart account with other health care organizations, after they’ve enrolled in Optum MyChart, log in to the account and go to the Link My Accounts activity, and use their username and password to link their accounts. Once completed, patients can see their health information for both organizations in the Optum MyChart app.

Patients who have already downloaded the MyChart app will not need to do so again, however, for patients to access all features available for Optum Medical Care of New York and New Jersey, which includes Crystal Run Healthcare, they must download the generic MyChart app and add the “Optum Medical Care” option to your health care organizations. Once you are enrolled within the Optum Medical Care patient portal and signed in to your MyChart app, simply switch between your individual health care accounts using the ‘organization’ button on the screen. 

You will have access to lab and test results, visit summaries, visit attachments, immunization records, medications, appointment history and any other information your care team has made available for you to view.

After you log in to your MyChart account, you will be able to share your health information and records in several ways. Under the “Menu” button, choose the “Sharing Hub” tab to view different ways to access, download, or request your different health information records.

You can easily review, download or share your health records with other doctors.

Almost all test results will be released right away once they are available, typically one – seven days after the date of your appointment. This means you may see your results before your doctor. When your doctor does review your results, they may add a comment in your account. This will then create an update to the result in MyChart. Some results may be delayed at the discretion of your doctor. As always, if you have questions or concerns, please call our office.

Care team notes are shared with patients, unless otherwise specified by doctors.

Yes, patients can see their current health issues in their patient portal. If a patient has concerns about their health issues or test results, they can speak with their care team. 

All medications on a patient’s medication list are visible in MyChart.

Please visit our Bill Pay page.

Once logged in to your patient portal, you can toggle between your account and dependent’s account using the icon in the very top right-hand corner (circle with a letter or picture inside).

Yes, more than one parent can have access to their child’s information. For example, divorced parents will have their own access to view their child’s portal account.

No, each patient must have their own MyChart account and login credentials.

A person 18 years old or older can grant access from their own MyChart account by going to "Share MyRecord Activity," selecting "Friends and Family Access," and clicking "Invite Someone." Your trusted representative will then receive an email invitation from noreply@optum.com and can then enroll to access your account.

Adult patients with a MyChart account may revoke proxy access to their account at any time by accessing the “Friends and Family Access” settings page in their MyChart account.

Patients can send their doctor messages to ask questions about non-urgent medical issues, prescriptions, test results, or any other questions they may have.

Yes, up to 7 days prior to their appointment, patients can log into MyChart to check-in for their upcoming appointment. 

This time allows you to complete your paperwork without feeling rushed. So, please do the best you can to come a bit early. This includes telehealth and virtual appointments to prevent technical issues or delays.

You will be invited to fill out any forms and questionnaires related to your care when you check in for your appointment.

You can easily manage the communications that you receive from Crystal Run Healthcare and Optum Medical Care in the “Communication Preferences” section under “Account Settings” on your Optum Medical Care MyChart account. If you do not have a MyChart account, our office staff can help you.

It will take us a few weeks to fully switch to the new system. During that time, some features and health records may not be available yet.

After February 26, 2025, if you have a NextGen account, you will be able to log in to view health information only. You will no longer get health history updates or be able to message your care team or request medication refills using this portal. You will need to sign up for MyChart to communicate with your doctor beginning March 1. 

If you have a current NextGen account, you will still be able to log in and view your medical history. You will no longer get new health history updates or be able to message your doctor or request refills using this portal. You may view, download, or print your historical documents to save for your personal records. 

To access or pay bills for appointments with a date of service before March 1, 2025, please continue to use your existing portal link on our website or visit https://pay.crystalrunhealthcare.com/

On March 1, we will begin using a new link for patients to pay their bills. Patients can access the new link via MyChart or visit https://pay.optummedical.com/ 

You can also visit our Bill page for more information.

You can begin communicating with your doctors on MyChart after March 1, 2025.

Please use your current patient portal (NextGen) to communicate with your doctors until February 26. You can begin communicating with your doctors on MyChart beginning on March 1, 2025.

If you are scheduling an appointment before March 1, please continue to use the existing online scheduling links (MHD) from our website. For appointments that need to be made after March 1, please call your doctor's office for assistance. After March 1, you will be able to use your MyChart account to schedule appointments online.

Need assistance with enrollment or to log into the patient portal? Please visit CrystalRunHealthcare.com/Contact to submit a Contact form and select ‘Patient Portal’ as the 'Reason for Contact' in the drop-down menu.