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Crystal Run Healthcare Takes Steps to Combat Coronavirus (COVID-19) Pandemic


Crystal Run Healthcare is committed to combating the Coronavirus pandemic in the communities we serve. Over the last several weeks, Crystal Run developed plans to care for sick patients while protecting all patients, providers and staff based on State and Federal agency updates regarding COVID-19. These plans are consistent with Centers for Disease Control (CDC) and New York State Department of Health (DOH) guidelines.

As the number of individuals who need evaluation for possible COVID-19 increases, and in order to physically distance patients at-risk for COVID-19 from other patients, Crystal Run has designated specific office and Urgent Care locations for evaluation of individuals who may be infected with the novel Coronavirus. These locations serve as dedicated fever/Upper Respiratory Infection (URI) evaluation sites to specifically assess for COVID-19 or Flu for all Crystal Run Healthcare patients. Crystal Run patients with fever and/or upper respiratory symptoms are being evaluated and if deemed appropriate by a physician are being tested for COVID-19.

In addition, Crystal Run Healthcare launched Telehealth Visits for patients who are unable to visit the office. The telehealth platform enables virtual visits with over 200 Crystal Run providers in a multitude of specialties, using a smartphone or computer. Crystal Run Healthcare offices remain open for visits for all patients who require evaluation or treatment, but telehealth is a great option for our patients who cannot make it into the office.

Crystal Run patients who have unexplained fever or respiratory symptoms should call our CORONAVIRUS HOTLINE (845-643-3909) to receive further instructions and be directed to one of our multiple Crystal Run Healthcare COVID-19 evaluation sites. Upon arrival, they’ll be checked in by phone, examined by a provider donned in personal protective equipment (PPE) and tested for coronavirus if indicated.   Patients generally remain in their cars for evaluation and testing. Crystal Run is not performing COVID-19 testing on asymptomatic individuals unless directed to do so by the Department of Health or to release quarantine restrictions.